Blurams isn’t the first name that comes to mind when you mention smart security cameras, but it’s a budget option with decent features. Like most Wi-Fi cameras, it requires a solid internet connection to stay in sync with the cloud servers and be accessible on the mobile app.
Network connection is a highly reported error, as evident in this Blurams community forum. The dreaded “The camera cannot connect to the server” error is highly reported.
So, why is your Blurams camera not connecting?
Blurams network connection errors stem from improper network settings, firmware issues, or a poor signal. To get your camera online, ensure you use the compatible 2.4 GHz Wi-Fi network and proper network settings, and keep your firmware up to date.
IP cameras are highly prone to network connection errors. Here are the common reasons for connection failures;
- Experiencing difficulties due to a poor network
- Configuring the device to connect to a 5 GHz Wi-Fi network instead of the required 2.4 GHz band.
- There are special characters in your Wi-Fi’s SSID and Password.
- Utilization of VPN or ad-blocking applications on your smartphone.
- Router configurations or firewall restrictions hinder new device integration, specifically the ‘Allow Pings from WAN’ setting on your router.
- Corrupt firmware configuration files
- Insufficient power supply caused by power cord or electrical outlet issues.
When hooking the camera to your network, ensure you use a 2.4 GHz band and that your mobile device is connected to the same network.
Again, observe the camera’s LED and listen to the pairing prompts to confirm when the camera scans the QR code.
Power cycling the camera and primary router refreshes and reinitializes the connection. This clears IP conflicts or temporal config errors that could prevent connection.
Troubleshooting Blurams Camera not Connecting to Wi-Fi
The inability to connect implies you can’t test the camera’s feature from the mobile app or the online portal on your PC. It’s usually a frustrating experience when I try to access my Ring doorbell, but it hits me with an offline error.
Before getting started, confirm that your smartphone is linked to your Wi-Fi and that any Virtual Private Network (VPN) is turned off. A VPN can obscure your phone’s network connection, potentially leading to problems when connecting with other devices.
Turning off mobile data during the setup of smart devices can often make the pairing process more seamless.
If you encounter an error stating, ” The camera cannot connect to the server,” which is a common issue, inspect your router’s configuration. Enabling the “Allow Pings from WAN” setting, often disabled by default, might resolve the issue.
This allows the Pings from the Blurams’ servers to communicate and authenticate your device.
Again, confirm the app has the proper permissions and is up to date. Location and Bluetooth permission might be necessary to discover new devices.
With that said, try out these solutions to get your camera connected;
Check Your Network Settings
Ensure your router is broadcasting on the 2.4 GHz band, as Blurams cameras are compatible only with this frequency.
If your router broadcasts 2.4 GHz and 5 GHz frequencies under the identical SSID, you should temporarily turn off the 5 GHz band in the router’s settings.
This can be done through the router’s admin interface. Once the camera is successfully connected, you can reactivate the 5 GHz band.
Alternatively, you can split these frequencies into two separate SSIDs with different passwords for each.
The Wi-Fi name and password should be no longer than 31 characters and avoid special characters like }, $, *, ), or #, which the app might not recognize correctly.
Set your Wi-Fi’s security encryption to “WPA/WPA2”. Blurams cameras might not support newer encryption standards like WPA3.
Choose a Wi-Fi channel from the recommended options 1, 6, or 11 to minimize channel interference.
After any network modifications, forget the network on your mobile device and power cycle your devices.
Restarting your network router, camera, and mobile device can help reset the connection and resolve any temporary IP address issues hindering the camera’s connectivity.
Ensure Proximity to Network Router
Position your camera within your Wi-Fi network’s range, ideally near the router during setup. Once configured, you can move it to the desired location.
If the Wi-Fi signal is weak, consider using a mesh network or Wi-Fi extenders to improve coverage throughout your home.
Deactivate VPN, Ad Guard, and Firewalls
VPN and ad guard applications may disrupt the camera’s connectivity by hiding your IP address. Turn off these applications on your mobile device and restart it to refresh the network connection.
After rebooting your device, reconnect to your Wi-Fi and try linking the camera again.
Also, ensure that your router’s firewall or port-blocking settings are not obstructing the addition of new devices.
Try Setting Up on Different Device
If you haven’t succeeded, try using a different mobile device. I have joy when switching between my iOS and Android devices during setup.
This is an orthodox method, a trial-and-error option. However, as mentioned, I have found success with it, especially with smart light bulbs.
Factory Reset the Camera
Corrupt firmware files or incomplete upgrades are a common cause of connection problems. To get the camera back online, factory reset it and restore the default settings.
Before resetting, check your device firmware version under the Blurams app; you could have a pending upgrade that could fix the problem. Under Camera Settings > Technical Info > Check for an upgrade.
If that doesn’t suffice, you can finally factory reset the camera. Here is how to do it;
- Plug in the device and find the reset button (located on the back of the camera for the Indoor Camera Series).
- Hold the reset button for five seconds until you hear a beep, indicating the camera is resetting.
- A blinking red light indicates that the camera is reset and in pairing mode.
A reset offers a fresh start. Set up the device as a new one via the app and check if it connects.
Should you face any challenges beyond this point, try contacting the support team; maybe your device has bricked or is faulty.
